SECURITY: Ordering from Hannibal’s Catering is easy and secure. When you place an order, you can feel confident that your credit card information is protected by our secured server. Our online ordering servers are hosted by CaterTrax, which has security measures in place to protect the loss, misuse or alteration of the information under our control. We use encryption technology to protect your sensitive personal information stored on our servers and while being transmitted over the Internet. Your information is always stored in this fashion and is never transferred without encryption.
ORDERING POLICY: Due to time needed to prepare your order, we require a minimum of 24hours notice. Please place your online orders as early as possible to ensure timely processing, no later than 3:00 PM the day before your event. (Some hot menu items may require longer notice, so your menu may be subject to substitutions if less than two days’ notice is given). Since after 3:00 PM we cannot guarantee product selection or delivery, a rush fee of $25.00 may apply. Same day delivery may not be possible and we will try to inform you when delivery can be made. Please note that our hot food and hors d’oeuvres orders must be made 24 hours prior to your event. Our delivery hours start as early as 5:00 AM, though deliveries prior to 6:30 AM and after 5:30 PM Monday to Friday may be subject to a delivery surcharge. Office hours are 7:00 AM–5:00 PM Monday through Friday, so orders placed late Friday or over the weekend will not be received in our office until Monday morning. Your order is not confirmed until we have contacted you to arrange for delivery and confirm your event information.
DELIVERY CHARGES AND TIMES: An 18% service charge applies to all orders. The service charge is not a gratuity, but is an additional charge that is used to cover certain additional costs that are associated with each event. The front of the house service staff that works the event does not receive any part of the service charge. The service charge covers the following cost: Administrative costs such as appointments, scheduling, ordering, paperwork, banking and any possible credit card fees (if applicable). We also have other indirect costs such as office & setup staff that work behind the scenes on every event, but aren't included in your labor fees. Liability insurance required to cover any damages or injuries caused by our staff or our equipment to any guests or property. This relieves the client of liability or responsibility when an accident is our fault. Vehicle insurance and costs not covered by a delivery/fuel charge. The service charge helps offset the costs of going the extra mile, such as handling the rental equipment and assisting with the non-catering related elements of a party, wedding or event.
An additional "Trip Fee" may apply for deliveries outside of our regular service areas. This fee is calculated based on travel time and distance, event location and whether a return trip is required to pick up our equipment.
Please contact us at 916.638-4363 for additional information.
No service charges will apply on orders picked up by clients. We recommend clients add an hour prior to their event start time when placing their orders so our drivers will not be tardy. Most deliveries are allotted a 30‑minute window that ranges from 30 minutes before to 15 minutes after your scheduled arrival time. Circumstances due to traffic, bad weather, delay in entering secured office buildings, waiting for escorts or last minute changes to original order are beyond our control, but we will notify clients as soon as possible. During peak lunch and dinner periods, deliveries may be made up to one hour prior to your designated time. Our food is prepared fresh daily in our licensed commercial kitchen and stored at safe temperatures at all times. Late afternoon and evening deliveries will be picked up on the next business day unless special arrangements between the client and the catering department have been made.
ORDER CHANGES AND CANCELLATIONS: We would like 48-hour advance notification of cancellation as we may be able to cancel vendor orders if we have not completed preparing for your event. If there are costs incurred as a result of your cancellation, you will be billed only or those costs and not the entire cost of the event. Please call us at (916) 638-4363 to cancel an order. Do not e-mail or fax last minute cancellations — you must speak directly to one of our Catering Coordinators. Any message to our staff members or on our voice mail is not a valid cancellation. Any late changes (less than 24 hours) to an original order can be made online by logging into your account, although it may not be possible to fulfill every last minute change, depending on our kitchen schedule that day. Your changes are not confirmed until we have contacted you either by e-mail or a phone call from our event coordinators to confirm your changes. Every Hannibal’s Catering event is prepared to order. We have no way to re-use your food when they are already made. We would be happy to arrange delivery of your order to a different location or, if you prefer, we can make a donation in your name to a food bank and deliver the receipt to you.
Last Minute Requests: If you can be a bit flexible as to menu selection and time of delivery, we will be happy to be of service. No extra charge.
Special Dietary Needs: Our chef's are happy to prepare special dishes for these guests and as always, no extra charge. Just let your service coordinator know the specifics when placing your order
PAYMENT TERMS AND GRATUITY: In addition to charge payments, Hannibal’s Catering will accept your personal or company check in advance or on delivery of order. For purchase orders and orders to be billed, terms are Net 30 Days. Accounts over thirty (30) days shall accrue interest at one and one half percent (1.5%) per month. Any other terms can be prearranged with us by calling our Accounting Department at (916) 638-4363. Gratuities are not required and are not automatically added to your invoice, but they are graciously accepted by our staff.
SALES TAX: The State of California requires sales tax to be applied to service charges, hot and carbonated drinks, hot food items, or events served by Hannibal’s staff. Sales tax applies to all Labor related to the event, rentals and service charges – Please refer to board of equalization regulation 1603 for additional detail information. Tax-exempt organizations must provide documentation with first order.
PRICES: Prices on our menus and Web site may be subject to change due to market price fluctuation and product availability. Substitutions and additions on any menu will reflect price changes on the final invoice. We recommend clients request a new price quote if there are any additions or substitutions.
STAFF CHARGES: Professional staff rate is $25.00 per hour with a minimum of 4 hours. Staff hours are estimated and are billed portal‑to‑portal. Billing starts at arrival time and ends after Hannibal’s personnel removes buffet equipment from event site. If your event should run longer than anticipated, your invoice will be adjusted. The balance of the adjusted invoice is due within 7 days of billing if the client has a direct bill account. Accounts over thirty (30) days shall accrue interest at one and one half percent (1.5%) per month
DAMAGES AND LIABILITY: Client’s responsibility is to ensure that the table for setup and any flammable items including our decor material are protected from the heat source of our chafers. If our staff is not hired to be present at client’s event, client will be responsible for unattended chafing dishes and all other Hannibal’s equipment. Hannibal’s Catering does not assume or accept any responsibility due to negligence by the client or any attendees of the client’s event that causes any damage as a result. Missing or damaged equipment, decor, place settings, centerpieces, linens, serving utensils, salad bowls and all other Hannibal’s property will be billed to client at replacement cost. It is the responsibility of the client to ensure that all of Hannibal’s catering property is present when the driver arrives to pick it up. Any items not picked up may incur additional charges if the driver has to make an additional trip to client’s location to retrieve the items. Equipment and other items are not picked up on the same day requires the same responsibility by the client to ensure that equipments and other items are not lost or damaged.
FOOD LEFTOVER POLICY It is our policy that any leftover food will be discarded after the event. We will leave or pack leftovers that are safe to consume, such as leftover cookies, brownies or canned beverages, if the client requests beforehand. We do not recommend serving leftovers after the event as we cannot anticipate how long leftover food has been held at unsafe temperatures, nor are we qualified to evaluate the condition of the leftover food. Under no circumstances can leftover food be given to guests. The client will assume full responsibility for any liability as a result from consuming leftover food after the event.
PRIVACY POLICY: By completing any applications or forms on our Web site, you are offering data to Hannibal’s Catering that it will keep private and use only as described here. Hannibal’s Catering will not sell, give away or otherwise distribute your personal information that has been collected either digitally through the Web site or verbally by our coordinating personnel, either in the near or distant future, without first contacting you and receiving your explicit permission. Your information on our database will be used solely by Hannibal’s Catering to fulfill our services to you as described and for future correspondence with you (for example, we might contact you at some future date to make an offer or to discuss a past service). If you wish to be removed from our correspondence lists and no longer be contacted by us, please let us know by e-mail and we will honor your request.
